Dr James T H Tang

M.Phil. Cantab, Ph.D. LSE

Dean, Faculty of Social Sciences

The University of Hong Kong

The Changing East Asian Regional Order in the Post 9.11 World: Implications for Hong Kong

Abstract:

The world has been transformed since the terrorist attack against the United States on September 11, 2002. Although East Asia has not been the focus of attention in the American-led global campaign against terror, the terrorist attacks altered both US perceptions of the security role of the region and East Asian calculations of regional security concerns, including issues like the North Korean nuclear programme and the future of Taiwan.

As East Asia emerged out of the Asian Financial Crisis, strengthened by the recognition that not only had it survived difficult economic challenges, but also that the prospects for closer regional cooperation became much more promising by the beginning of the new millennium, it is confronted with the dual challenge of dealing with the post-September 11 world order and a rising China.

In the context of wider global transformation, the emerging regional order in East Asia is bringing major challenges to Hong Kong as the Special Administrative Region pursues continuing success as a world city under the one country two systems framework.

Prof Victoria Hardy

CFM, CFMJ

Past Chair

International Facilities Management Association Foundation

The Future for Facility Management: Reading the Bones…

Abstract:

The future of facility management is a mirror image of the shifting paradigms in the global business community. We already see some of the shifts and changes: the maturation of the profession; the recognition of the value of good FM, the consequences of poor practices, and the importance of certification and education.

We live and work in the 21st Century; but some of our practices and the people we work for are still rooted in the 19th Century. We must begin to think not only “out of the box,” but maybe there will no longer BE boxes.

William Cobb, the Senior Vice-President of eBay’s international operations, an online community of more than 30 million buyers and sellers, tells us: “Some of the terms you learn in business school –drive, force, commit- don’t apply. We are over here listening, adapting, enabling”. Those words could certainly describe the profession of Facility Management today as well. Will they be the same terms for tomorrow’s Facility Executive?

Mr Alex K Lam

MTS, MRAIC, Cert. EQ-I Admin.

VP - Global Learning Asia

CoreNet Global

Corporate Real Estate - Vision 2010

Abstract:

In the early 1990s, Corporate Real Estate 2000 created a powerful new vision for the corporate real estate industry. Since then, the business environment has changed a lot. Globalization is no longer a concept, but a reality. Outsourcing is no longer a fad, but an important strategic business practice. The web is no longer a toy, but a business tool to support global enterprises. Now at the beginning of the 21st Century, the subtle, but steady, advance towards the networked world is one of the most significant long-term trends in business. It has profound impacts on corporate real estate (CRE) and facilities, the service provider industry, and CRE professionals. Now an exciting new vision is emerging. Vision 2010 is a major study conducted by CoreNet Global, the world's premier association for corporate real estate and related professionals, to examine the role corporate real estate and facilities play in enabling work in the networked world. In this session we will present the findings of this important research and explain why this is important to Hong Kong and China.

Dr Danny S S Then

PhD, MSc, BSc(Hons), F.PFM, MBIFM, MCIOB, MCMI

Programme Leader, Graduate Programme in Facility Management

The Hong Kong Polytechnic University

The Future of Professional Facility Management Education in the Asia-Pacific Region

Abstract:

This paper on the future of professional facility management education in the Asia-Pacific region is an attempt to provide an overview of FM educational development over the past 25 years, and then speculate on its likely development in the Asia-Pacific region. The context of the paper will inevitably be conceptual in that any attempt to define the scope and the potential role of an evolving discipline like “facility management” is bound to raise controversy.

Mr K T Lee

MIEE, MHKIE, RPE

General Manager

Beijing Jingwei Property Management Co Ltd

(a wholly owned subsidiary of PCCW Ltd)

Success Measure of Various Services

Abstract:

This paper aims to share the experience of the author in measuring result of various services rendered by a Service Provider in a Facilities Management Contract. Establishment of success measure starts with understanding of the client’s need and setting up of performance indicators. After that, it is necessary to develop methodology to work out the result. During service levels are delivered and customer is satisfied. Data shall be captured and analyzed during and after service delivery. Finally, the result of the services shall be reported to the client in a systematic manner.

Mr Mike Hudson

MSc, FHKIE, FCIOB, CFM

Director of Estates Management Office

The Hong Kong University of Science and Technology

Facility Management for Universities

Abstract:

This paper discusses why universities provide an ideal environment for comprehensive facility management, and how the principles, processes, and skills are applicable to professionals managing other types of facility. It examines the complex customer groups, the diverse range of processes, and the resulting multitude of facilities to be found in universities. Increasing pressures from rising customer expectations, a more demanding and litigious society, ever more sophisticated technology, and severe financial constraints are some of the factors that have influenced the current environment within which university facility management organizations operate. Whilst the focus is on customer service and performance measurement, we are reminded that it is essential not to lose sight of the basics of facility management and the comprehensive range of skills that must be acquired by facility management professionals. Emphasis is placed not only on competency and adding value, but on proving the worth of a professional facility management organization to a university. The paper concludes that this in turn is likely to produce enhanced resources that will be available to further improve stakeholder satisfaction and preserve an institution’s most valuable tangible assets.

Ms Mary Wan

MHA, MSc(FM)

General Manager (Administrative Services)

The Pamela Youde Nethersole Eastern Hospital

Ir Alfred Sit

MBA, MIEE, MHKIE, F.PFM, CEng

Chief Engineer

Electrical & Mechanical Services Department, Hong Kong SAR Government

Risk Management in Hospital Facility Management ─ A Case Study in Hong Kong

Abstract:

This paper is about how Pamela Youde Nethersole Eastern Hospital of Hong Kong, with the support of the Electrical & Mechanical Services Department, develops risk management strategy in the facility management services of the hospital. The hospital, an acute regional hospital serving Hong Kong is Eastern region, is well known for pioneering new systems and good practices for its developments in facility management over the last decade. The paper will also demonstrate how risk management can help improve service quality and enhance the cost-effectiveness of facility management in a large public organization.